About CTI
Control Towers International are a leading provider of freight forwarding and logistics services tailored to the Aviation and Aerospace industry. At Control Towers International, we specialize in delivering customized Time-Critical Solutions 24/7/365 to meet the dynamic supply chain demands of our sector. We understand the critical impact of grounded aircraft on airline operations and are dedicated to ensuring punctual delivery through our specialized Control Tower team. With a strong global presence, we offer exceptional and dependable services to over 180 countries, with headquarters in The Netherlands and strategic offices and warehouses in Heathrow, Miami, Paris, and Singapore. Our network extends across North and South America, Africa, Asia, and Europe, providing robust and efficient support for our clients.
Responsibilities
Place of work : Control Towers International LHR (TW4 6ER)
Hours of work : 4 on 4 off shift pattern working from 06.00am to 18.00pm
Aim of the position:
The Operations and Customer Service Representative (Logistics Coordinator) is responsible for managing and optimizing operational processes while ensuring exceptional customer service in a fast-paced and time-sensitive environment.
Work description:
Operations
- Oversee day-to-day operations of Special Accounts to ensure timely and efficient delivery of time-critical shipments.
- Implement and refine operational processes to enhance efficiency and reduce turnaround times.
- Collaborate with cross-functional teams to streamline workflows and resolve operational challenges.
- Utilize data analysis to identify trends and areas for improvement in the logistics process.
Customer Service
- Act as the primary point of contact for key clients, providing exceptional customer service and addressing inquiries promptly.
- Proactively communicate with customers to manage expectations and provide real-time updates on shipments.
- Resolve customer issues and concerns to ensure high levels of customer satisfaction.
- Implement feedback mechanisms to continuously improve the customer experience.
Requirements
This role requires a proactive and detail-oriented professional with a deep understanding of time-critical logistics and a track record of successfully managing both operations and customer service aspects.
- Proven track record in logistics operations and customer service, with a focus on time-critical shipments
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work effectively in a high-pressure, time-sensitive environment.
- Proficient in logistics software and Microsoft Office Suite
